Fortunately I noticed a further charge of £24.99 two days later, something I had not knowingly agreed to or understood would happen." "Like many others I signed up to download a User Manual at a charge of £1.49. Why do I consider it a scam - well, quoting several other reviews at Trust Pilot: That review was of a scam ( which also seems to operate on ) I've just had a requirement to provide more detail about a negative review I left on Trustpilot nearly two years ago, otherwise they will take it down. **Latest updates - both review complaints have now been rejected for both wrong brand and defamation. Have you faced problems dealing with TrustPilot. An angry customer WOULD go through the pain of leaving a review uninvited. A generally happy customer wouldn't go through the pain of leaving an uninvited review. You need to create an account, wait for the email etc. Now to make a review for a business that doesn't pay for a TrustPilot account is not an easy process. But this goes against the TrustPilot 'Ethics' to provide an open and free review platform. Ideally I would prefer to have the brand removed completely from the platform. wouldn't you consider that as some kind of blackmail? So if they are failing to remove AND suggesting that I could pay them some money to get some tools that will help me remove the reviews. It was suggested by a very helpful TrustPilot sales agent that if my business throws nearly £12k at them for a year, we would be able to have so much more functionality and gizmos to be able to invite, respond and remove reviews for the business. I have, of course, gone back and disputed this with them. Next I received an email about the report of defamation: Reported them - one as "Review about a different business" and the other review about "Defamation" (seems a bit harsh, but when you consider "Defamation describes an untrue statement that's been presented as fact and causes harm to the character of the person it describes" it seemed perfect!).Īlmost instantly both reviews were back live, as "This reviewer provided documentation, so we’ve reinstated their review." (interesting! especially when you consider we don't sell the products mentioned in the review!) I unfortunately needed to create a TrustPilot business account to try to get the reviews removed. This all came about because I found two reviews for the current business that I work with for a completely different brand. Trust pilot cant be trusted there a bunch of scum bags." It's bad business." "They tried to blackmail us a few years ago. They just extort merchants into working with them. "Trustpilot are scum of the earth, you will never get your business removed from their platform!" "I've only had bad experiences with TrustPilot. Here are a few comments I received recently when talking about an issue I faced with unusual reviews left on my unwanted TrustPilot profile. Every organisation I've worked with that doesn't pay TrustPilot to handle their service or product reviews have the same view of the business. No matter how much you might despise TrustPilot.
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